Refund policy

Due to the consumable nature of our products and for food safety and quality-control reasons, all sales are final.

No Returns on Food Products

Lala’s Matcha does not accept returns or exchanges on food products, including unopened products.

Once an order has been purchased, it cannot be returned simply because of a change of mind, personal taste preference, or because the product is no longer wanted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the product
* Photographs of the shipping package and shipping label, when applicable

After reviewing your claim, we may, at our discretion, provide a replacement, store credit, or refund.

Opened Products

Opened, used, or partially consumed food products are not eligible for return, exchange, or refund.

Taste preferences, differences in natural color or aroma, and other normal variations in matcha are not considered defects.

Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has been processed or shipped, the sale is final and the order cannot be canceled.

Refunds

If we approve a refund due to a damaged, defective, incorrect, or otherwise qualifying order, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process an approved refund.

Final Sale

Except where otherwise required by applicable law or expressly approved by Lala’s Matcha, all purchases are final and non-returnable.

Contact Us

For questions or issues with an order, please contact us at:

Email: [support@lalasmatcha.com]